Privacy Policy

Effective Date: 01 Jan 2022

Krystina Gibson respects your privacy and is committed to handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. What Personal Information We Collect

We may collect the following types of personal information: Contact details – your name, address, email, and phone number. Pet details – your cat’s name, breed, age, health or behavioural needs, and emergency vet information. Service information – booking dates, instructions for property access, and care notes. Payment information – processed securely via third-party payment providers (we do not store your card details).

2. Why We Collect Your Information

We collect personal information to: Provide our cat nanny services. Contact you about appointments or your cat’s wellbeing. Handle payments and invoicing. Manage emergencies involving your pet. Comply with legal obligations if necessary.

3. How We Collect Your Information

We collect information when you: Contact us by phone, email, or website. Book our services or complete forms. Provide information during consultations or in-person visits. We may also receive your information through third parties, such as referrals or emergency contacts, if you've provided consent.

4. Disclosure of Personal Information

We do not sell your personal information. We may share it with: Emergency veterinary clinics (if urgent medical care is needed). Service providers we use for bookings, invoicing, or payment processing. Government agencies or law enforcement if legally required. All third parties are required to maintain the confidentiality and security of your information.

5. Data Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. This includes using secure systems and limiting access only to staff who need it to deliver services. If we no longer need your information, we will securely destroy or de-identify it.

6. Access and Correction

You have the right to: Request access to the personal information we hold about you. Ask us to correct inaccurate or outdated information. To make a request, please contact us using the details below. We will respond within 30 days.

7. Privacy Complaints

If you have concerns about how we’ve handled your personal information, please contact us first so we can resolve the issue. If you are not satisfied with our response, you can contact the:

Office of the Australian Information Commissioner (OAIC) Website: https://www.oaic.gov.au
Phone: 1300 363 992

8. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website or provided on request.

Krystina Gibson
Email: newtowncatnanny@gmail.com